Branch Banking

Job Role:

Manage and oversee daily branch operations to ensure smooth functioning, regulatory compliance, and exceptional customer service.
Drive the acquisition of new customers and deepen relationships with existing clients through cross-selling of banking products such as CASA, loans, insurance, and investment services.
Achieve branch sales and revenue targets by developing and implementing effective business strategies.
Supervise and support branch staff, ensuring proper training, motivation, and adherence to service standards and operational guidelines.
Handle high-value customers and corporate clients, providing tailored financial solutions that meet their banking needs.
Monitor branch performance, track KPIs, and generate regular reports for senior management.
Ensure accurate documentation, KYC compliance, and adherence to all banking regulations and internal policies.
Resolve customer queries, complaints, and escalations promptly to maintain high levels of satisfaction and loyalty.
Build strong community relationships to enhance the bank’s visibility and customer base in the local market.

Excellent communication and customer relationship management skills.
Strong leadership and team management capabilities.
In-depth understanding of banking products, services, and operational procedures.
Target-oriented mindset with strong sales and business development acumen.
Problem-solving and decision-making skills with a focus on customer satisfaction.

Minimum 1 year of experience in field sales or direct sales.
Prior experience in CASA sales or BFSI (Banking, Financial Services, and Insurance) sector preferred